Warranty & Repairs

Three years of coverage included, simple options after that, and support for the life of your devices.


Who this applies to

The warranty, extension, and repair terms on this page apply to all patients who purchase their hearing aids directly from BLUEMOTH.
If you purchased through a partner benefit program, such as Tuned or Tuned Ameritas, your terms may vary. The best way to confirm your coverage is to check your purchase agreement or contact our care team for details.

Your 3-year warranty

Our 3-year peace of mind guarantee

Every hearing aid purchase comes with a 3-year warranty, so you can focus on hearing your best. We'll service and maintain your devices at no charge during your warranty period, and you're covered if they're ever lost or damaged.

What's included for 3 years

  • All repairs at no cost to you.
  • Loaner devices programmed to your prescription whenever yours are in for repair or maintenance, so you're never without hearing care.
  • Yearly clean and check to keep your devices performing their best.
  • Loss and damage coverage with a $500 fee per ear.
  • Remote support and adjustments from our care team.

Support for the life of your devices

Our care team's remote support and adjustments don't stop when your warranty ends. For as long as you have your BLUEMOTH devices, you can reach us for troubleshooting, app and Bluetooth help, and programming adjustments.

45-day trial

Try them risk-free for 45 days

Your hearing aids come with a 45-day trial. If they're not the right fit, return them within 45 days of purchase for a full refund.

Warranty extension

Extend your coverage

When your 3-year warranty ends, you can keep your devices covered with a 12-month warranty extension. It's the best value if you expect to need more than one repair, and it means you'll always have a loaner while your devices are being serviced.

Warranty Extension (12 months)  Price
Per device $120
Per Pair $240


What's included

  • All repairs for 12 months, at no additional cost.
  • Loaner devices whenever yours are in for repair.
  • Remote support and adjustments from our care team.

Good to know

  • You can purchase up to 2 extensions, for up to 5 years of total coverage. After that, we'll help you explore new technology.
  • Loss and damage coverage is not included in the extension. It's only available during your original 3-year warranty.

Out of warranty repairs

Repairs without a warranty

No extension? No problem. You only pay for the repair you actually need. Every repair starts with a diagnostic check, and many issues can be fixed by our team without ever going to the manufacturer.

How it works

  1. Diagnostic check — $65 per visit. We diagnose your devices (one or a pair). If we can fix the issue in-house, that's all you pay.
  2. Manufacturer repair, only if needed. If your device needs to go to the manufacturer, the repair fee is $275 per device or $550 per pair. Your $65 diagnostic fee is credited toward it, so you're never charged twice.
  3. Optional loaner — $215. Want hearing aids to use while yours are being repaired? Add a loaner for a one-time fee.
Out-of-warranty repair Price per device Price per pair
Diagnostic check (in-house repairs included) $65 $65
Manufacturer repair (diagnostic fee credited) $275 $550
Optional Loaner $215 $215


Manufacturer repairs come with a 6-month repair warranty.

How to start a repair or claim

Need help with a repair or a lost device?

  1. Contact our care team. Call or email us and tell us what's going on.
  2. Try a quick fix first. Many issues, like sound quality, connectivity, or fit, can be solved remotely with troubleshooting or an adjustment.
  3. Send your devices in. If a repair is needed, we'll send shipping instructions and, if you're covered or add one, a loaner programmed to your prescription.
  4. Get your devices back. We'll return your repaired devices and let you know if anything else needs attention.

Lost or damaged a device? Contact us right away and we'll help you.

Questions about your warranty? We're here to help

Contact our care team about a repair, a lost device, or extending your coverage, and we'll help you find a solution right away.

  • Phone: 855-496-2766
  • Email: hello@bluemothhearing.com