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BLUEMOTH Privacy Policy

Last modified: 5/22/2023


At BLUEMOTH (or “Company,” “Our,” or “We”), your privacy matters to us and we are committed to protecting it through our compliance with this policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you interact with our company in person or electronically as a customer or prospective customer of  BLUEMOTH, including when you visit our website, bluemothhearing.com (our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.  Your access to and use of our Website, is subject to our Terms of Use

This policy applies to information we collect:

  • In person, in one of our physical locations;
  • Electronically via this Website or web form;
  • Over the phone;
  • In email, text, and other electronic messages between you and the Company.
  • Through mobile and desktop applications you download from this Website or application platforms, which provide dedicated non-browser-based interaction between you and this Website.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

This Privacy Policy does not apply to information collected or received through other means, including: anonymous or deidentified data, publically available data, or information collected through third party websites (“Third Party Services”), such as Clover, Gravity, Weave WooCommerce, Hubspot, Facebook, YouTube, Instagram, LinkedIn and etc, that we do not own or control, even if you access them through our Website. We encourage you to carefully review the privacy policies of any third parties you provide personal information to so that you know how they will collect, use, and share your information.  

Blue Moth is not subject to the federal healthcare privacy or security rules issued pursuant to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).  However, Blue Moth will protect the privacy and security of your personal health information in accordance with this Privacy Policy, industry-recognized best practices, and other applicable laws.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not provide any personal information to BLUEMOTH and to not use our services, products, or our Website. By providing us with personal information, purchasing our goods or services, or accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website or our products or services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

Children Under the Age of 18

For your safety and ours, the Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 18 years of age, unless such information is provided by their parent or guardian. If you are under 18, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information, unless parental consent is provided to retain such information. If you believe we might have any information from or about a child under 18, we want to correct that as soon as we can. Please reach out and tell us more at support@bluemothhearing.com.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.

Information We Collect About You and How We Collect It

We collect the following types of information from you:

  • Name, address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information“);
  • Your date of birth;
  • Payment information; 
  • Audiogram/hearing test data; 
  • Login password for creating a customer account and portal access; 
  • Information about your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you fill out forms or submit personal information.
  • When you interact with the website
  • From public sources

Information You Provide to Us  

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering or transacting to obtain products or services from BLUEMOTH, registering to use our Website through our customer account, subscribing to our marketing materials or newsletters, posting material on our Website, or requesting further services or products. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries and browsing history on the Website, including items that you select to add to our online shopping cart.

You also may provide information to be published or displayed (hereinafter, “posted“) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions“), including product or service reviews and comments. Your User Contributions are posted on and transmitted to others at your own risk. We want you to express yourself as loud and proud as you like, while also staying safe. Please never share personal information as User Contributions that you would not want to be public, such as your user password to access your account profile, your personal contact information, or health information.  Although we limit access to certain pages and you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  •  Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Our Cookies Policy may be viewed below for information on how you can opt out of behavioral tracking cookies on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

The information we collect automatically may include statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. Getting to know you better isn’t just for fun, it also helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie (not the yummy kind), is a small file placed on the hard drive of your computer. 
  • Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

To learn more about your choices in relation to these tracking technologies, please refer to our Cookies Policy.

Cookies Policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use, the information we collect using cookies, and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as “Necessary” are stored on your browser as they are essential for enabling the basic functionalities of the site.

We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent. 

You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.

Necessary:  Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Functional: Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytic:  Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance:  Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. See Analytic cookies.

Advertisement:  Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

Uncategorized:  Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Manage cookie preferences

You can change your cookie preferences any time by clearing or deleting browser cookies. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • For BLUEMOTH’s everyday business purposes, such as providing services and products, providing information you request and providing customer support;
  • To provide, personalize, and improve our products and our services;
  • To conduct internal and market research;
  • To facilitate the sale and delivery of your purchases
  • To improve your customer support experience
  • To create and manage your user account
  • To communicate with you, including via telephone, text, chat, or email in order, for example, to respond to your comments or questions and to send you updates about your order;
  • To deliver content and marketing communications that we think may interest you, including ads or offers tailored to you based upon your browsing and usage history, both within these services and on other websites and mobile applications, provided that you have elected to receive such updates and promotional materials;
  • To understand your use of our services to help us improve the customer experience
  • To enforce our Terms & Conditions
  • To provide you information, recommendations, and marketing materials about our products and services, provided that you have elected to receive such updates and promotional materials;
  • To provide recommendations to you regarding the ideal hearing aid based on your audiogram and hearing test results;
  • To deliver gift cards in accordance with your instructions;
  • To process your payments
  • To manage your order
  • To resolve disputes
  • To comply with the law, regulations, and other legal obligations;
  • For site protection
  • To properly verify your identity, prevent fraud and enhance security;
  • To audit and provide reporting relating to particular transactions and interactions, including online interactions you may have with us or others on our behalf
  • To allow you to utilize features and personalized content within BLUEMOTH’s services when you grant us access to information from your device, including location-based services
  • For short-term, transient use including contextual customization of ads; provided that your browser and settings permit such ad customization;
  • To protect our rights and the rights of others, including under our Terms and Conditions and Terms of Use ;
  • For other purposes, as permitted by law or to which you consent

 We may also use your information to contact you about our goods and services that may be of interest to you. If you not want us to use your information in this way, please adjust your user preferences in your account profile or click unsubscribe in any such email messages. For more information, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Information

There are situations where we want to share some things you’ve shared with us, with others. We may disclose aggregated information about our users and customers, and information that does not identify any individual, without restriction. 

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of BLUEMOTH’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by BLUEMOTH about our Website users and customers is among the assets transferred.
  • In limited circumstances for third-party marketing agencies and analytics. We require these third-parties to use the transferred information only for the purpose for which it was transferred, and to not retain the information for longer than necessary to fulfill the said purpose. For more information, see Choices About How We Use and Disclose Your Information.
  • To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our Website, we will transmit the contents of that email and your email address to the recipients.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce your agreements with us, including this Privacy Policy. 
  • To respond to any claims that your use of the Service violates any third-party rights.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of BLUEMOTH, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

BLUEMOTH is centered around giving you choices, and that extends beyond your hearing technology. We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

  • Promotional Offers from the Company. By submitting your contact information, even prior to completing a purchase, we may send you email communications about relevant products or promotions.  If you do not wish to have your email address or other contact information used by the Company to promote our own products or services, you can opt-out by clicking “UNSUBSCRIBE” at the bottom of any such communication or by email a request to be removed to support@bluemothhearing.com
  • We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.
  • If you are not yet a customer and have not completed a purchase, you will not have an account portal on our Website but you may receive communications from us.  Should you wish to stop receiving such communications, you can either click “UNSUBSCRIBE” on any such communication or you can email us at support@bluemothhearing.com with a request to be removed from marketing lists.  For existing customers, you may also review and change your personal information by logging into the Website and visiting your account profile page.

Accessing and Correcting Your Information

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights you can write to us at support@bluemothhearing.com.You can also write to use to opt-out of direct marketing communications or the profiling we carry out for marketing purposes. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Please note that if you do not allow or withdraw consent for us to collect or process certain personal information, you may not be able to access or use the services for which your information was sought.

If you submit User Contributions and later wish to delete it from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.

Data Security

Ideally, your information stays safe with us. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and audiogram/hearing test data will be encrypted using SSL technology. 

The safety and security of your information also depends on your actions. Help us to help you! Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. 

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account and through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

If you have any queries or concerns about the processing of your information that is available with us, you may email us. We will address your concerns in accordance with applicable law.

12819 SE 38th St, #11
Bellevue WASHINGTON 98006
Attn: Support

Email: support@bluemothhearing.com

Phone: 855-854-MOTH (6684)